Powerful Communication Masterclass

Could your business profit from

• Increased professionalism of communication?
• Improved interaction with customers in order to improve sales/service levels?
• Increased levels of personal responsibility?

This Masterclass has been developed for people who have responsibility in the area of customer service – either face to face or over the telephone. It develops core skills and techniques in a practical and easily applied way.

Powerful Communication will:

• Establish a foundation of improved communication
• Improve negotiating skills and assertiveness
• Develop the ability to gain commitment from the customer and therefore a quicker resolution of the call
• Encourage participants to value taking personal responsibility for their own performance
• Show how to personalise the call and maintain a professional standard whilst expressing creative energy and individuality.
• Improve the effectiveness of calls through a clear focus on powerful language, questioning and listening
• Develop participants’ understanding of how they can make a difference and the impact they have on the customer
• Train attendees to offer informed options to the customer and make decisions

Powerful Communication Masterclass clients have reported improved individual and team performance (increased first contact resolution, reduced call time), improved quality scores and customer service levels.